Return & Refund Policy

At VITAGEN, we strive to provide the highest quality probiotic drinks to our customers. However, we understand that issues may arise. Please read our return and refund policy carefully to understand your rights and obligations.

Cancellation & Refund Policy

• Non-Returnable Items: Due to the perishable nature of our products, VITAGEN probiotic drinks that are supplied in good condition cannot be returned or refunded. This policy ensures the freshness and safety of our products.
• Product Quality Issues: If you encounter any issues with the quality of the product (such as spoilage, damage, or contamination), please contact us at feedback@mmsb.com.my within 24 hours of receiving your order. We will require photographic evidence and a description of the issue to process your complaint.
• Cancellation Policy: Once an order has been placed and payment has been processed, cancellations are not allowed. Please review your order carefully before confirming your purchase.

Scenarios for Refunds

• Damaged or Spoiled Products: If your VITAGEN product is delivered damaged or spoiled, we will offer a replacement or a refund after verification of the issue.
• Incorrect Orders: If you receive an incorrect item or an order that does not match your purchase, please notify us within 24 hours of receipt. We will arrange for a replacement or refund as necessary.
• Out-of-Stock Items: In the event that an item you have ordered is out of stock, we will reach out to you to discuss cancellation and refund options. You may choose to wait for the item to be restocked or opt for a full refund.

Procedure for Refunds

1. Contact Us: Email us at feedback@mmsb.com.my within 24 hours of receiving the product with details of the issue and any necessary documentation (e.g., photos).
2. Verification: Our team will review your complaint and may request additional information if needed.
3. Resolution: Once the issue is verified, we will process your refund or send a replacement product as soon as possible.

Update of Terms & Conditions

All terms and conditions described in this policy are subject to change. We recommend reviewing our return and refund policy periodically for any updates.