Terms & Conditions
Privacy Policy (PDPA)
We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit our website, www.vitagen.com.my and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“VITAGEN account”) with us on our website and have logged on with your username and password.
If you have any comments or suggestion, we would be pleased to receive them at our address or by contacting our Customer Service.
Collection of Personal Information
VITAGEN Malaysia does not sell, share or trade customer’s personal information collected with third parties.
Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.
When you register a VITAGEN account, the personal information we collect may include your:
Name, Delivery Address, Email Address, Date of Birth, Identification Number, Contact Number when you make a purchase on the VITAGEN Home Delivery Page. This information for us :-
· To inform and update you on the delivery of the product and for customer support purposes
· To allow us to administer your registered account with us.
· To verify and carry out financial transaction in relation to payments you make online. For example, payments that you make through our website will be processed to the appointed VITAGEN Home Delivery Distributor. Disclosure to these data processing agents such as that of our appointed VITAGEN Home Delivery Distributor in this context is necessary for the purpose of conducting the sales transaction that you have opted for.
The non-mandatory personal information such as date of birth and gender are used to carry out research/es on our user demographics and for us to send you suggestion or information in the form of promotional emails which we think you may find useful, thereby, enhancing your experience when you visit our website. By providing us this non-mandatory personal information, you are deemed to have consented to be part of our research/es and to receiving suggestions or information as outline above.
Accessing Actual Orders
Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter wo which you may have subscribed. You undertake to treat the personal access date confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.
Accessing and Updating Your Personal Information
You can access and update your personal information anytime by accessing your account on VITAGEN Home Delivery Page.
The tracking we implemented is based on Display Advertising (e.g. Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and service ads based on someone’s past visits to your website and across the Internet
Security of Your Personal Information
VITAGEN ensures that all information collected will be safely and securely stored. We protect your personal information by:
· Allowing access to personal information only via passwords.
· Maintaining technology products to prevent unauthorised computer access.
· Securely destroying your personal information when it is no longer needed for our record retention purposes
Disclosure of Personal Information
We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary for the purchases of products, delivery of the same and purpose for which you have authorised. In exceptional circumstances, VITAGEN may be required by the law to disclose personal information, such
as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required VITAGEN is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
If you believe that your privacy has been breached by VITAGEN please contact Customer Service and we will resolve the issue.
Collection of Computer Data not necessarily Personal Information
When you visit VITAGEN, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
Your computer's IP address
Browser type
Webpage you were visiting before you came to our website
The pages within VITAGEN that you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
Changes to the Privacy Policy
VITAGEN reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact Customer Service.
Delivery Period
Delivery will be fulfilled within the date of delivery which is 4 days after the date of order. In the event insufficient in variant or flavours, our Home Delivery Distributor will get your consent to replace with other variant of flavours from same product category, otherwise, the order will be supplied as soon as it is in stock.
Payment Methods
You can use a debit or credit card to pay for your shopping. We accept the following payment providers, issued by banks and payment gateway in Malaysia
· + Visa
· + MasterCard
· + Debit Cards
· + Ipay88
· + Boost
· + Grabpay
· + Maybank QRPAY
· + TNG